Privacy Policy

1. Introduction

BingBong ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including Summer Camps and Party Bookings.

2. Information We Collect

We collect information that you strictly provide to us when registering or booking:

• Personal Identification: Name, email address, phone number, and mailing address.
• Child Information: Names, ages, dietary restrictions, allergies, and medical information (specifically for Summer Camp and drop-off services) to ensure safety.
• Booking Details: Dates, party preferences, and package selections.
• Payment Data: Credit card information. Note: We do not store full credit card numbers on our servers. All payments are processed securely via CyberSource.

3. How We Use Your Information

We use the collected information for the following purposes:

• To facilitate and manage your bookings for parties and summer camps.
• To process payments and refunds (where applicable).
• To communicate with you regarding your reservations, updates, and safety information.
• To ensure the safety and well-being of children in our care (e.g., allergy monitoring).
• To improve our website and customer service experience.

4. Third-Party Services

We may share information with trusted third-party service providers who assist us in operating our website and conducting our business:

• CyberSource: Our secure payment gateway provider. Your payment data is transmitted directly to CyberSource securely.
• Email Services: For sending booking confirmations and newsletters (if subscribed).

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes.

5. Data Retention & Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

6. Cookies

Our website uses cookies to enhance your experience, gather general visitor traffic data, and remember your preferences. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.

7. Children's Privacy

While our services are for children, our website is intended for use by parents and guardians. We do not knowingly collect personal information directly from children under the age of 13 online without parental consent (provided during the booking process).